FREQUENTLY ASKED QUESTIONS

DO YOU SELL TO B2B PARTNERS ?

Yes, we sell to B2B partners with a valid resale certificate. To enter into partnership, please send us an email to : info@studiodenniskaiser.com

 

HOW LONG DOES IT TAKE TO RECEIVE MY PURCHASED ITEMS ? 

For handmade furniture pieces: We will start production as soon as we receive the full payment of your order, and from then on our delivery time is 4-12 weeks. 

For ceramics & artworks: you can check the availability of all products directly in our web-shop. From the time you place your order, the lead time is 2-8 business days in Europe and 5-12 business days in the USA. 

 

HOW AND WHERE ARE YOUR PRODUCTS MADE ?

All our pieces are entirely handmade in Belgium and Tuscany, Italy. We attach great importance to the collaboration with local manufactures and extremely skilled craftsmen who have the absolute know-how. We select only the highest quality varieties of all our natural materials, and of each material we can trace back exactly where it originally came from in Europe.

 

DO YOU DO CUSTOM ORDERS ?

We offer limited customization for furniture pieces and sometimes design pieces for special projects. We look forward to your inquiry at : info@studiodenniskaiser.com 

 

CAN I SEE A FABRIC, LEATHER OR WOOD SAMPLE BEFORE I BUY ?

Feel Free to e-mail us at info@studiodenniskaiser.com to request some samples you like. In the most cases we are able to provide them and the costs are 10€ + shipping. 

 

DO YOU PROVIDE A WARRANTY ?

Our items are guaranteed for two years against any mechanical defects or technical failures. Should an issue arise with your product please inform us and we will replace or repair the item. We cannot be held responsible for the following: changes and patina to the surface of unsealed materials, damages caused by improper care or cleaning solutions, damage caused by exposure to weather or environmental conditions both indoors and outdoors, damage caused by improper installation, or damage caused by typical wear and tear including, but not limited to, scratches, dents, and stains.

 

WHAT IF MY SHIPMENT IS DAMAGED UPON ARRIVAL ?

Our items are carefully checked before they leave our manufactory. However, if you discover a defect when you receive your new item, please contact us and we will correct the problem. Damage must be documented and reported within 48 hours of receipt. If the damage occurred during shipping, the packaging must be retained in order to successfully process the claim.  

 

WHERE DO YOU SHIP TO ?       

We mainly ship to the EU & US, but we also ship Worldwide ! Herefor please send us an inquiry to : info@studiodenniskaiser.com

          

PAYMENT

We accept payment by  credit card, PayPal or wire transfer. 

 

RETURN POLICY

Unfortunately, since all of our pieces are custom and handmade, we cannot accept returns or offer exchanges. All sales are final.